Shipping policy

Kove — Shipping Policy

Last updated: 06/08/2026

We want to be upfront about shipping so there are no surprises after you order.

Processing Time
Orders are processed within **1–2 business days** before dispatch. You'll receive a confirmation email with tracking information once your order ships.

Delivery Times

| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 3–5 working days |
| International | 7–14 working days (varies by destination) |

Please note these are estimates, not guarantees — delivery times can occasionally be affected by customs processing, local courier delays, or high-demand periods (e.g. holidays), which are outside our control.

Order Tracking
Once your order ships, you'll receive a tracking link by email so you can follow its progress.

Customs & Import Charges (International Orders)
For orders outside the UK, your country may charge customs duties, taxes, or import fees on arrival. These are the responsibility of the customer and are not included in your order total, as they vary by destination.

Shipping Delays
If your order is taking longer than expected, get in touch at jgow210@gmail.com with your order number and we'll look into it for you.

Questions?
Contact us anytime at jgow210@gmail.com — we're happy to help.